Integration of Chatbots into the Education System: Utilizing Them for Knowledge Management

Abstract

The last few years have seen a rapid increase in the use of chatbots in various fields, including marketing, culture, entertainment, healthcare, education and more. Implement an automated chat communication allows users to implement virtual communication. The convenience and versatility of this program allows you to automate a number of learning processes and quickly interact with users. The article presents the results of a study on the possibilities of using chatbots in education. Awareness of teachers of higher education institutions with chatbot technology was stated. There is a positive indicator of the use of chatbots by teachers ever. The functions that a chatbot can perform in the educational process of educational institutions are described. The chatbot is classified according to the parameters in terms of application in various fields and technical characteristics. The use of chatbots for various educational purposes provides, above all, constant access of students to important information. In addition, answering simple questions from students, the chatbot acts as their consultant. The variety of functions performed by the chatbot in the educational process makes it possible to provide communication between teacher and student, and receive useful information. This confirms that chatbot technology can be integrated into the educational process of higher education institutions. It has been identified that the integration of chatbots into the education system is used to support knowledge management, facilitate learning, and enhance the effectiveness of the educational process. This innovative approach ensures accessibility, personalization, and improvement of the educational experience for all participants in the education system.